Terms & Conditions

Welcome to our website.  If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Made Pretty's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Disclaimer

All products are designed and handmade in the UK. Fabrics and colours may vary slightly from item to item but this will not affect the overall look of the design. Every care has been taken to ensure that all images and descriptions of our products are as accurate as possible but slight variations may occur.  The mix of fabrics in our products means that they should be washed by hand with great care in cool water.

Ordering

In ordering from our Online Store you are making an offer to purchase our products. On placing an order with us- you’ll receive an email notification acknowledging receipt of your order. 

Your order will be confirmed via email once it has been dispatched. It is at this time that the contract of sale between Made Pretty and the customer is created.

Order fulfilment

We aim to correctly reflect our current stock system on all products however there are occasions when a product ordered may not be in stock. In this case we will contact you via email or telephone and give you the option of waiting until the item is available, choosing an alternative item or cancelling your order.

Payment and pricing

Made Pretty accepts all major Credit and Debit Card payments through our online store using PayPal (please note you do not need a PayPal account to do this). This method assures you of security and confidentiality. Using this system we have no access to your credit card information, we simply receive a notification that the amount has been debited. The cost of this system is entirely borne by us, in the interests of maintaining your confidentiality and security.

Prices are displayed in Pounds Sterling (GBP) and are inclusive of VAT.  For customers whose method of payment is primarily in a currency other than GBP, orders will be subject to the exchange rate on the day of the transaction.

Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

Cancellation by us

We reserve the right to cancel the contract between us if:
a) we have insufficient stock to deliver the goods you have ordered;
b) we do not deliver to your area; or
c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

Rights 

All rights, including copyright, in this website are owned or licensed to Made Pretty.  When you use this website you agree to use it only for your own personal, non-commercial use, anything else is prohibited without our permission.  You may not modify, distribute or repost anything on this website without our prior consent.  

Changes to Terms

We reserve the right to change the Terms & Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must stop using the Website.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Privacy Policy

Made Pretty is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. 

We do not supply our 'mailing information' to third parties but do use it to advise our clients of goods we feel may be of interest to them, unless expressly instructed otherwise in writing. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.